FAQ
Here you will find the most common questions and can quickly understand and proceed with your purchase without the need to get in touch. If you still have any questions, please contact us.
1. How do I place an order?
Simply browse our collection, add your chosen items to the basket, and proceed to checkout. Once your order is confirmed, you will receive an email with your order details.
2. Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to help with changes or cancellation. Please contact us as soon as possible after placing your order.
3. What payment methods do you accept?
We accept secure online payments through the payment methods shown at checkout, which may include major debit and credit cards and other trusted payment options available in the UK.
4. Is my payment information secure?
Yes. All payments are processed through secure checkout systems designed to protect your personal and payment information.
5. How long will delivery take?
Delivery times vary depending on the shipping option selected at checkout. Standard delivery within the UK usually takes a few working days, while express delivery may arrive sooner. Estimated delivery times are shown before you complete your order.
6. Do you provide tracking information?
Yes. Once your order has been dispatched, you will receive a tracking code by email so you can follow the progress of your delivery.
7. Why is my tracking code not updating?
Tracking updates may take some time to appear after dispatch. If your tracking information has not updated after a reasonable period, please contact our support team for assistance.
8. How do I request a return?
To request a return, please contact us by email or complete the returns form on our website. Include your order number and the reason for your return so we can guide you through the next steps.
9. What is your returns policy?
In line with UK consumer regulations, customers generally have the right to cancel online purchases within 14 days of receiving their order. Returned items must be in their original condition, unworn, and with all tags attached, unless they are faulty.
10. How long do I have to return an item?
You normally have 14 days from the date you receive your order to notify us that you wish to return it, and then another 14 days to send the item back.
11. Are return shipping costs covered?
Return shipping costs may depend on the reason for the return. If an item is faulty or incorrect, we will handle the return in line with applicable UK consumer rights. For change-of-mind returns, the customer may be responsible for return postage unless stated otherwise.
12. How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are usually processed within a few working days. The exact time for the money to appear in your account depends on your bank or payment provider.
13. What if my item arrives damaged or incorrect?
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number and photos if applicable. We will review the issue and arrange a suitable solution.
14. Do I need an account to place an order?
No, you can usually check out as a guest. However, creating an account may make it easier to track orders and manage future purchases.
15. Can I update my delivery address after ordering?
If your order has not yet been dispatched, we may be able to update the address. Please contact us immediately, as changes cannot be guaranteed once the order is processed.
16. Do you deliver only within the UK?
This FAQ is designed for UK customers. If international delivery is available, it will be clearly shown at checkout or on our shipping information page.
17. Do you offer customer support?
Yes. If you need help with an order, return, delivery, or payment, our support team is available by email or through the contact form on our website.
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